Terms of Use

Last updated: October 2025

1. Acceptance of Terms

Welcome to SampleHQ, a product owned and operated by Kodever DOOEL Tetovo, a company registered in the Republic of North Macedonia (“SampleHQ,” “we,” “our,” or “us”).
These Terms of Use (“Terms”) govern your access to and use of the SampleHQ website, web application, and related services (collectively, the “Service”).
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
If you are entering into these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity.

2. About the Service

SampleHQ is a cloud-based platform designed to help packaging and labeling companies manage samples, sample requests, shipments, and related communication workflows.
We may modify or update the Service from time to time to improve functionality, performance, or security.

3. Accounts and Access

To use the Service, you must provide accurate and complete information when registering, maintain the confidentiality of your login credentials, and be at least 18 years old or the age of majority in your jurisdiction.
You are responsible for all activity under your account. If you suspect unauthorized access or a security breach, please contact [email protected] immediately.

4. Acceptable Use

You agree not to use the Service for any unlawful, fraudulent, or unauthorized purpose; copy, modify, or reverse-engineer any part of the platform; upload or distribute malware, spam, or malicious code; interfere with or disrupt the Service; or attempt to circumvent security controls.
We may suspend or terminate accounts that violate these Terms or applicable laws.

5. Subscription Plans and Payments

SampleHQ operates on subscription plans billed monthly or annually.
Billing: Fees are charged in advance according to the selected plan.
Renewals: Subscriptions renew automatically unless canceled before the renewal date.
Cancellations: You may cancel anytime through your account dashboard. Access continues until the end of the billing period.
Upgrades/Downgrades: Plan changes take effect in the next billing cycle.
Payments are processed securely by third-party providers such as Stripe. We do not store full credit card details.

5A.Refund Policy

We offer a 14-day refund window from the date of the initial charge for subscriptions and one-time purchases. After 14 days, refunds are not available. Refunds (when approved) are issued to the original payment method; processing times vary by payment method.

Notes:
a) Canceling a subscription stops future renewals; it does not automatically issue a refund if the 14-day window has passed.
b) If your jurisdiction provides mandatory consumer rights that offer a longer period, those rights will apply.

6. Free Trials and Beta Features

We may offer free trials or beta features that are subject to change or discontinuation at any time.
Data generated during beta use may not be preserved after the beta period ends.

7. Intellectual Property

All content, software, and materials available through the Service—including the SampleHQ name, logo, and user interface—are owned by or licensed to Kodever DOOEL Tetovo.
You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business operations. You may not copy, resell, distribute, or create derivative works of the Service without our prior written consent.

8. Integrations and Third-Party Services

The Service may integrate with third-party platforms such as CRMs or logistics systems.
Your use of such integrations is subject to the terms and privacy policies of those providers. We are not responsible for their actions, availability, or data practices.

9. Data and Privacy

We are committed to protecting your privacy and handling data responsibly. Our data collection and processing practices are detailed in our Privacy Policy.
For users located in the European Union or other jurisdictions governed by the General Data Protection Regulation (GDPR), Kodever DOOEL Tetovo acts as the data controller for personal data processed through the Service.
For users in the United States, data processing and retention are managed in accordance with applicable U.S. federal and state privacy laws.
We rely on legitimate interest, contractual necessity, and consent (where applicable) as lawful bases for processing.
By using the Service, you consent to our handling of personal and business data as described in our Privacy Policy.

10. Data Transfers

Your information may be transferred and stored in data centers located within the European Union and the United States. We take appropriate measures to ensure adequate protection, including the use of standard contractual clauses or other lawful transfer mechanisms when data crosses international borders.

11. Human-Delivered and Enterprise Services

Your subscription covers access to the self-service SampleHQ software platform only.

Some customers may choose to purchase Enterprise plans that include human-delivered professional services (for example: setup assistance, training, workflow customization, or dedicated support). These Enterprise services are not included in standard subscriptions and are governed by a separate written agreement signed directly with Kodever DOOEL Tetovo.

12. Termination

You may cancel your account anytime through your account dashboard or by contacting [email protected].
We may suspend or terminate your access if you violate these Terms, fail to pay subscription fees, or pose a legal, reputational, or security risk.
Upon termination, your right to use the Service will cease. You may request data export or deletion in accordance with our Privacy Policy.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available.”
We make no representations or warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the Service will be uninterrupted, error-free, or secure.

14. Limitation of Liability

To the fullest extent permitted by law, Kodever DOOEL Tetovo and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption, arising out of or related to your use or inability to use the Service.
Our total liability for any claim shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless Kodever DOOEL Tetovo, its affiliates, employees, and partners from any claims, losses, liabilities, or expenses (including reasonable attorney fees) arising out of your use of the Service, your breach of these Terms, or your violation of third-party rights.

16. Modifications

We may modify these Terms at any time by posting an updated version on our website. The “Last updated” date at the top indicates the latest revision.
Your continued use of the Service constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of North Macedonia. For U.S.-based customers, consumer protection laws and commercial contract principles of the respective state may also apply where relevant.
Any dispute arising under these Terms shall be resolved by the competent courts in Tetovo, North Macedonia, and you consent to the exclusive jurisdiction of those courts.

18. Contact Information

For questions or concerns about these Terms, please contact:
[email protected]
Kodever DOOEL Tetovo
Ljubo Bozinovski Pish 105, 1200 Tetovo
Republic of North Macedonia