Terms of Use

Last updated: March 29, 2026

Terms of Use

Last updated: March 29, 2026

These Terms of Use (“Terms”) govern your access to and use of the SampleHQ website, platform, web application, and related services (collectively, the “Service”).

The Service is provided by Kodever DOOEL Tetovo, Ljubo Bozinovski Pish 105, 1200 Tetovo, Republic of North Macedonia (“SampleHQ,” “Kodever,” “we,” “our,” or “us”).

By accessing or using the Service, creating an account, starting a trial, purchasing a subscription, or otherwise using SampleHQ, you agree to these Terms. If you do not agree, you must not use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

1. About SampleHQ

SampleHQ is a cloud-based software platform for managing samples, sample workflows, sample orders, shipping-related workflows, CRM-connected processes, reporting, and related operational activities.

We may update, improve, modify, suspend, or discontinue parts of the Service from time to time.

2. Eligibility and Business Use

You may use the Service only if:

  • you are at least 18 years old or the age of majority in your jurisdiction;

  • you are legally able to enter into a binding agreement; and

  • your use of the Service complies with applicable law.

SampleHQ is intended for business and professional use.

3. Accounts and Access

To use the Service, you may need to create an account or workspace. You agree to provide accurate, complete, and current information and to keep it updated.

You are responsible for:

  • maintaining the confidentiality of your login credentials and access methods;

  • all activity under your account or within your workspace; and

  • ensuring that your users comply with these Terms.

If you believe your account has been compromised or accessed without authorization, you must notify us promptly at [email protected].

4. Your Use of the Service

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your subscription term.

You may not:

  • copy, reproduce, resell, lease, sublicense, or distribute the Service;

  • modify, adapt, translate, or create derivative works of the Service;

  • reverse engineer, decompile, or attempt to discover the source code or underlying structure of the Service, except where prohibited by law;

  • use the Service to build or support a competing product or service;

  • bypass or circumvent security measures, access controls, or plan limitations;

  • use the Service to transmit malware, malicious code, spam, or unlawful content;

  • interfere with the operation, integrity, or performance of the Service.

5. Customer Data

As between you and SampleHQ, you retain ownership of the data, content, files, records, and materials you or your users submit to or store in the Service (“Customer Data”).

You grant us a limited, non-exclusive right to host, process, transmit, store, copy, and use Customer Data as necessary to:

  • provide and maintain the Service;

  • support and secure the Service;

  • prevent fraud, abuse, or security incidents;

  • comply with law; and

  • enforce these Terms.

You are responsible for:

  • the legality, accuracy, and integrity of Customer Data;

  • obtaining all necessary rights, permissions, notices, and consents related to Customer Data; and

  • your users’ use of Customer Data within the Service.

6. Subscriptions, Billing, and Payment

SampleHQ offers subscription-based plans, which may be billed monthly, annually, or under separate enterprise terms.

By purchasing a paid plan, you authorize us and our payment provider to charge the applicable fees, taxes, and recurring subscription amounts using your selected payment method.

Unless otherwise stated:

  • fees are billed in advance;

  • subscriptions renew automatically at the end of each billing period unless canceled before renewal;

  • pricing, plan features, and limits may change prospectively;

  • all fees are non-refundable except as expressly stated in these Terms, in a separate written agreement, or as required by law.

Payments may be processed by third-party billing providers, including Paddle.

If payment fails, is reversed, is disputed, or becomes overdue, we may suspend or restrict access to the Service until the issue is resolved.

7. Refunds

Unless a separate written agreement states otherwise, we offer a 14-day refund window from the date of the initial paid charge for a new subscription or first-time paid purchase.

After that period, payments are non-refundable except where required by applicable law.

Canceling a subscription stops future renewals but does not automatically create a refund.

Approved refunds will be issued to the original payment method where possible.

8. Free Trials and Promotional Offers

We may offer free trials, discounts, credits, or promotional pricing from time to time.

Unless expressly stated otherwise:

  • trials and promotions are temporary;

  • eligibility rules may apply;

  • we may modify or end them at any time; and

  • abuse or manipulation of trial or promotion rules is prohibited.

If a trial converts into a paid subscription, billing will occur according to the terms presented at signup or checkout.

9. Beta Features

We may offer beta, preview, or early-access features. These features may be incomplete, change at any time, or be discontinued without notice.

Beta features are provided “as is” and may not be subject to the same support, availability, or retention standards as generally available features.

10. Third-Party Services and Integrations

The Service may integrate with third-party services, platforms, APIs, carriers, CRMs, ERPs, authentication providers, payment providers, analytics providers, and AI providers.

Your use of third-party services is governed by your agreement with those third parties, not by us.

We are not responsible for third-party services, including their availability, security, accuracy, data handling, API changes, outages, fees, or performance.

We may modify, limit, or discontinue integrations at any time.

11. AI Features

The Service may include AI-powered tools and generated output, including suggestions, summaries, drafts, recommendations, analyses, or other AI-generated content (“AI Output”).

You understand and agree that:

  • AI Output may be inaccurate, incomplete, outdated, or unsuitable for your needs;

  • AI Output is provided for convenience only;

  • you are solely responsible for reviewing, validating, editing, and approving any AI Output before relying on it or sharing it; and

  • you must not rely on AI Output as legal, financial, regulatory, tax, medical, safety, or other professional advice.

We do not guarantee the accuracy, uniqueness, or fitness of AI Output.

12. APIs, Webhooks, and Developer Access

If we provide APIs, webhooks, or other developer functionality, your use of them is subject to these Terms, any applicable documentation, and any rate limits, access controls, or usage restrictions we impose.

You are responsible for protecting your credentials, tokens, keys, and webhook endpoints.

We may suspend, rotate, revoke, or limit technical access where reasonably necessary for security, stability, abuse prevention, or compliance.

13. Acceptable Use

You may not use the Service:

  • for unlawful, fraudulent, deceptive, or unauthorized purposes;

  • to violate privacy, confidentiality, or intellectual property rights;

  • to send unlawful or unsolicited communications;

  • to upload or distribute malware or harmful code;

  • to attempt unauthorized access to any account, system, or network;

  • to interfere with the Service or other users’ access to it.

We may investigate misuse and may suspend or terminate accounts that violate these Terms or create legal, reputational, operational, or security risk.

14. Intellectual Property

The Service, including its software, code, design, interfaces, content, documentation, branding, trademarks, logos, and related technology, is owned by or licensed to Kodever and is protected by applicable intellectual property laws.

Except for the limited rights expressly granted under these Terms, no rights are granted to you.

15. Feedback

If you provide us with suggestions, ideas, enhancement requests, comments, or other feedback about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and exploit that feedback without restriction or compensation to you.

16. Aggregated and De-Identified Data

We may collect, generate, and use aggregated, statistical, operational, and de-identified data relating to the use of the Service for analytics, security, product improvement, benchmarking, and business operations, provided that such data does not identify you or any individual.

17. Privacy and Data Protection

Our handling of personal data is described in our Privacy Policy.

For personal data we process for our own business purposes, such as account management, billing, security, support, and service administration, we act as a controller or equivalent role under applicable law.

For personal data contained in Customer Data that we process on your behalf in providing the Service, we generally act as a processor, service provider, or equivalent role under applicable law.

You are responsible for ensuring that you have the necessary rights and legal bases to provide Customer Data to the Service and to instruct us to process it.

18. Security

We use reasonable technical and organizational measures designed to protect the Service and Customer Data.

However, no system or transmission method is completely secure, and we do not guarantee that the Service will be immune from unauthorized access, interruption, loss, corruption, or attack.

You are responsible for maintaining appropriate internal security, access controls, and backup practices for your business.

19. Suspension and Termination

You may stop using the Service at any time. Where available, you may cancel through your account or billing settings.

We may suspend, restrict, or terminate your access to the Service if:

  • you breach these Terms;

  • fees are overdue or payment fails;

  • your use creates security, fraud, legal, or operational risk;

  • we are required to do so by law or by a third-party provider requirement; or

  • your use materially harms us, the Service, or other users.

Upon suspension or termination:

  • your right to use the Service will end or be restricted;

  • we may disable access to your workspace, integrations, tokens, APIs, and related functionality; and

  • we may freeze, archive, or schedule deletion of data in accordance with our policies, legal obligations, and operational practices.

You remain responsible for any amounts due through the effective date of termination.

20. Enterprise Services

Standard self-serve subscriptions cover access to the SampleHQ software platform only.

Implementation, onboarding, migration, customization, training, advisory, dedicated support, or other human-delivered services are not included unless expressly set out in a separate written agreement.

If you enter into a separate enterprise agreement, order form, or statement of work with us, that document will control over these Terms only to the extent of a direct conflict.

21. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAMPLEHQ, KODEVER, AND THEIR AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR

  • USD 100, IF YOU HAVE NOT PAID US ANY FEES.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Kodever, SampleHQ, and their affiliates, officers, employees, contractors, licensors, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:

  • your use of the Service;

  • Customer Data;

  • your breach of these Terms;

  • your violation of applicable law; or

  • your infringement or violation of any third-party rights.

24. Compliance with Laws

You are responsible for ensuring that your use of the Service complies with all laws applicable to your business, including laws relating to privacy, data protection, communications, shipping, exports, records retention, and consumer protection where relevant.

We do not provide legal, tax, customs, or regulatory advice.

25. Changes to the Service or These Terms

We may update the Service and these Terms from time to time.

If we make material changes to these Terms, we may provide notice by posting the updated Terms on our website, through the Service, by email, or by other reasonable means.

Your continued use of the Service after updated Terms become effective constitutes your acceptance of the revised Terms.

26. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to them are governed by the laws of the Republic of North Macedonia, without regard to conflict of laws principles.

Subject to any mandatory law that provides otherwise, the courts of Tetovo, Republic of North Macedonia will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

27. General Terms

These Terms, together with any applicable order form, enterprise agreement, and Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede prior agreements on that subject.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms is not a waiver of that provision.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

28. Contact

If you have questions about these Terms, please contact:

[email protected]

Kodever DOOEL Tetovo

Ljubo Bozinovski Pish 105, 1200 Tetovo

Republic of North Macedonia