Import Images and Media

Updated Apr 4, 2026 Data Import and ERP

When your CSV includes image URLs, SampleHQ downloads and attaches those images to the imported samples automatically.

How image import works

During the import, SampleHQ queues each image URL for download. Images are downloaded asynchronously so they do not slow down the row-by-row import process.

Image requirements

  • URLs must be publicly accessible (no authentication required).
  • Supported formats: JPG, PNG, GIF, WEBP.
  • Images are stored in cloud storage and served from a CDN.

Retry behavior

If an image download fails (network timeout, temporary unavailability), SampleHQ retries automatically every 5 minutes. This handles transient issues without manual intervention.

Checking image status

After the import, review your samples in the library to confirm images were attached correctly. Samples with failed image downloads will show a placeholder until the image is successfully downloaded on retry.

Running a Bulk Import Handling Duplicates During Import