Handling Duplicates During Import

SampleHQ automatically checks for duplicates during bulk import to prevent creating duplicate records in your library.

How deduplication works

The import process checks each row against existing records using multiple criteria:

• Product level: Matches by sample title or name.
• SKU level: Matches by SKU if provided.
• Customer level: Matches by email address for customer imports.

What happens with duplicates

When a duplicate is detected, the row is skipped and noted in the import results. The existing record is not modified. This prevents accidental overwrites of data that has been edited since the original import.

Reviewing duplicates

After the import completes, the results summary shows how many rows were skipped as duplicates. Review these to make sure nothing was incorrectly flagged.