SampleHQ sends in-app and email notifications so your team stays informed in real time.

Notification channels

• In-app: Alerts appear in the top bar. Click to open the related order.
• Email: Messages go to your account email.

Who gets what

• Owner and Manager: receive all notifications.
• Sales: receive notifications about new and edited samples, and all order status changes for their orders.
• Fulfillment: receive notifications for newly submitted orders, plus reminders for pending orders that have not moved through the pipeline.

Events that trigger notifications

• New and updated samples
• New order created
• Status change: New, Processing, Shipped, Delivered, Cancelled
• Tracking information added or edited
• New comment for an order
• Reminder for orders stuck in New or Processing (Fulfillment only)

Tips

• Check your spam or promotions folder if emails are missing.
• Keep your profile email up to date.
• Make sure your browser allows notifications from SampleHQ for in-app alerts.