---
title: "Quick Start: Fulfillment Team"
date: 2026-04-04
author: "Bojan Josifoski"
url: https://samplehq.io/support/quick-start-fulfillment-team/
description: "As a fulfillment team member, your main job in SampleHQ is processing sample orders: reviewing what needs to go out, packing shipments, generating labels, and keeping order statuses up to"
---

# Quick Start: Fulfillment Team

As a fulfillment team member, your main job in SampleHQ is processing sample orders: reviewing what needs to go out, packing shipments, generating labels, and keeping order statuses up to date. Here is how to get started.

## Your dashboard

Your dashboard is built around operations. You will see four key cards: **Processed Today** (what you have completed), **Awaiting Processing** (orders in the queue), **Overdue Orders** (anything past its expected processing time), and **In Processing** (orders you are currently working on). Below the cards, a **Priority Queue** lists orders sorted oldest first so you know what to pick up next.

![Fulfillment dashboard in SampleHQ showing Processed Today, Awaiting Processing, Overdue Orders, and In Processing cards with a Priority Queue list](https://samplehq.io/wp-content/uploads/2026/04/fulfillment-dashboard-samplehq.png)The fulfillment dashboard shows your workload, overdue orders, and priority queue.

## Processing an order

- Go to **All Orders** in the sidebar. Orders in **Pending** or **Processing** status are waiting for fulfillment.

- Click an order to open its details. Review the line items (samples, quantities, any collateral or letters to include).

- Pick and pack the items.

- Generate a shipping label directly from the order. SampleHQ connects to Shippo, so you can compare rates across carriers (USPS, UPS, FedEx, DHL) and purchase a label without leaving the app.

- Once the label is purchased, update the order status to **Shipped**. The tracking information from Shippo is recorded on the order.

## Batch shipping

If you have multiple orders ready to ship, use the batch shipping feature to generate labels for several orders at once instead of processing them one at a time.

## Tracking and notifications

Shipment tracking updates come in automatically from Shippo. You do not need to manually update statuses after a label is created. The sales rep and customer receive email notifications as the shipment progresses.

## Key areas in the sidebar

- **Dashboard** for your fulfillment metrics and priority queue

- **All Orders** for the full order list with status filters

- **All Samples** to look up sample details when packing