---
title: "Order Reminders and Follow-ups"
date: 2026-04-04
author: "Bojan Josifoski"
url: https://samplehq.io/support/order-reminders-and-follow-ups/
description: "SampleHQ automatically sends reminder notifications for orders that are stuck in processing or overdue for fulfillment. This helps prevent orders from falling through the cracks. How reminders work The system"
---

# Order Reminders and Follow-ups

SampleHQ automatically sends reminder notifications for orders that are stuck in processing or overdue for fulfillment. This helps prevent orders from falling through the cracks.

## How reminders work

The system checks daily for orders that have been in a processing state longer than expected or are past their target fulfillment date. When it finds overdue orders, it sends email notifications to the appropriate team members.

## Who receives reminders

Reminders are routed based on role:

- **Fulfillment team members** receive reminders about orders in their queue that need attention.

- **Managers** receive summary notifications about overall overdue order counts.

- **Owners** receive escalation notifications for orders that have been overdue for an extended period.

## Follow-up timing

Reminders are sent based on how long the order has been in its current status. Orders that have been stuck longer receive more frequent and escalated notifications.

## Configuration

Order reminder settings are managed in System Settings. Owners can adjust the timing and recipients of automated reminders.