---
title: "Import Images and Media"
date: 2026-04-04
author: "Bojan Josifoski"
url: https://samplehq.io/support/import-images-and-media/
description: "When your CSV includes image URLs, SampleHQ downloads and attaches those images to the imported samples automatically. How image import works During the import, SampleHQ queues each image URL for"
---

# Import Images and Media

When your CSV includes image URLs, SampleHQ downloads and attaches those images to the imported samples automatically.

## How image import works

During the import, SampleHQ queues each image URL for download. Images are downloaded asynchronously so they do not slow down the row-by-row import process.

## Image requirements

- URLs must be publicly accessible (no authentication required).

- Supported formats: JPG, PNG, GIF, WEBP.

- Images are stored in cloud storage and served from a CDN.

## Retry behavior

If an image download fails (network timeout, temporary unavailability), SampleHQ retries automatically every 5 minutes. This handles transient issues without manual intervention.

## Checking image status

After the import, review your samples in the library to confirm images were attached correctly. Samples with failed image downloads will show a placeholder until the image is successfully downloaded on retry.